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The Customer Service Center serves as a high-quality window for TABF’s research
and training services. Its main responsibilities are to plan, implement and provide
on-the-spot services for the Academy’s internal and external activities, including
training courses, seminars and workshops, new book launches, public welfare activities,
and venue hire. It is also responsible for integrating all of the Academy’s marketing
channels and external service windows.
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In 2009, TABF organized a total of 2,449 activities, which was 53.06% more than
in the preceding year. Its service volume exceeded 101,000 instances of people served,
up 23.17% year on year, and its satisfaction rates for service quality and environment
& facilities averaged 4.24 out of a maximum score of 5. The Academy rented out
high-quality space in its building for 915 activities, and organized more than ten
public welfare activities of various kinds, including a blood donation activity
for members of the financial industry, a visit by elementary schoolchildren to financial
institutions in Taipei 101, and the 2009 Consumer Protection Carnival.
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